search engine | 11 July 2016
Five reasons why you should invest in social customer serviceIf you’re a business in 2016, chances are that you’ve invested time and resources into maintaining a social media presence, to promote your brand and engage with consumers. But have […]
search engine | 22 June 2016
Why are we so bad at social media customer service?While social media marketing campaigns have always grabbed the lion’s share of the headlines, customer service is the area where the real battles for market dominance are being waged. Providing […]
search engine | 23 May 2016
Why companies create content – part three: to answer customer questionsPart one of our series on Why Companies Create Content we looked at changing customer perception and part two focused on making use of public opinion. This next instalment explores how […]
SEO | 26 May 2015
Social Customer Service: Why It Pays To Meet Your Customers On Social MediaImage via Death to the Stock Photo by CC0 By Hootsuite | 3 hours ago | | No Comments Did you know that 3 out of 10 people would rather […]
SEO | 14 May 2015
5 Tips On Providing Stellar Customer Service On Social MediaSocial media has changed the way businesses manage their customer experience. More than just a marketing channel, social media is now the place where customers reach out for service over […]
SEO | 3 February 2015
Expand Customer Service with the WebsiteAlive App for HootsuiteBy Matt Foulger | 2 hours ago | No Comments More and more people are using social media to connect with brands, but not every customer support issue or sales […]
SEO | 21 January 2015
Fact or Fiction: Can Social Media Improve Customer Relationships?While 86 percent of companies are comfortable marketing with social tools, only 41 percent use social tools for communicating with customers. Many organizations use social media for marketing, but not […]